Refund policy

Refund & Return Policy

Lumé Skin — Refund & Return Policy

At Lumé Skin, we want you to feel confident in every purchase. We stand behind the quality of our products and offer a fair, straightforward return and refund process.

30-Day Money Back Guarantee

If you've used our product as directed for at least 21 consecutive days and haven't seen the results you expected, you may be eligible for a refund. We ask for proof of consistent use — this helps us understand your experience and ensure our products are reaching their full potential for every customer.

To qualify for a refund:

• Your request must be made within 30 days of your delivery date
• The product must have been used as directed for at least 3 weeks
• You must provide a brief description of your experience so we can assist you properly

We are not able to offer refunds for change of mind, incorrect product selection on your part, or requests made outside the 30-day window.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or refund at no additional cost to you.

Lost or Significantly Delayed Orders

If your order has not arrived within 15 business days of dispatch and tracking shows no movement, please contact us. We will investigate with our courier and arrange a free replacement or full refund — whichever you prefer.

How To Request A Refund Or Return

Email us at lumeskinsupport@gmail.com with your order number and details of your request. Our team will respond within 1-2 business days with next steps.

Refund Processing

Approved refunds are processed within 5-7 business days back to your original payment method. Please note your bank or payment provider may take additional time to reflect the refund in your account.