Shipping policy

Shipping Policy

Lumé Skin — Shipping Policy

We aim to get your order to you as quickly and reliably as possible.

Processing Time

Orders are processed within 1-2 business days of payment confirmation.

Delivery Time

Standard delivery within South Africa takes 3-5 business days from dispatch.

During periods of high demand or restocking, delivery may take up to 10-15 business days. If this applies to your order, we will notify you via email with an updated estimated delivery window.

Shipping Costs

We have partnered with various couriers such as, The Courier Guy, Aramex and Pudo Locker services, therefore All Shipping Is Free Of Charge.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery every step of the way.

Delivery Areas

We currently deliver to all major centres and surrounding areas within South Africa via reputable courier partners.

Issues With Delivery

If your order is delayed beyond the estimated delivery window or you experience any issues with tracking, please contact us at lumeskinsupport@gmail.com and we will assist you promptly.